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Inpatient Coding Technician – Senior

UW Health


Join our team and be part of the talent that makes UW Health the best work and academic environments.

Job Description:

The UWHC Coding Technician-Inpatient-Senior is an advanced level position which requires minimal supervision and a high level of independent decision making and problem solving skills. The Senior inpatient coder is responsible for coding all and any charts, regardless of payer, including mortality records. The incumbent codes records of all payers identified for interim billing as well as tentative DRG. Compliant coding queries are written and sent with only ad hoc consultation from others. The incumbent is well versed in Patient Safety Indicators, Pediatric Safety Indicators and mortality review and can assist in any quality metric questions which may arise. This individual assists with responding to external coding reviews from private payers as well as government contractors. This position is differentiated from the objective level by the skill and independence required to code complex inpatient scenarios. The inpatient senior level coder will interact with physicians and other clinicians with minimal supervision as it pertains to coding and documentation. The incumbent is expected to meet departmental productivity, quality and performance standards. This position has the potential to work remotely, so excellent problem-solving and electronic communication skills are required.

Work Schedule: 100% FTE, 40 hours per week. Specific schedule can be flexible.

UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identify or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Required Qualifications:

Formal training (or equivalent work experience) in anatomy, pathophysiology and medical terminology normally obtained in a one-year college-level course of study
Formal training (or equivalent work experience) in the use of ICD-9 and ICD-10 coding systems—normally obtained through college level course of study
Formal training (or equivalent work experience) in reimbursement/quality systems: IPPS, MS-DRG, POA

Work Experience
Two or more years of progressive inpatient hospital coding experience

Licenses & Certifications

R.H.I.T. and/or C.C.S.
Required Skills, Knowledge, and Abilities
Comprehensive knowledge or ICD coding systems
Knowledge of regulatory requirements of IPPS
Outstanding interpersonal skills
Effective verbal and electronic communication skills
Excellent written communication skills
Ability to quickly analyze a situation and problem solve
Demonstrated capacity to work independently

Apply Online:

Supervisor, Physician Coding – Experienced Coder

ProHealth Care


Choose ProHealth Care

ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at

Job Description:

Hours: Full-time, Monday – Friday 8:00a.m to 5:00p.m.

Supervises the daily coding activities and all assigned coders to ensure the timely and accurate submission of codes to maximize reimbursement and minimize delays in revenue cycle operations. Ensures the compliance and adherence to coding guidelines, Medicare regulations, third party payers and charging requirements.

The Supervisor, Coding should have certification and at least 4 years of physician coding experience along with demonstrated leadership skills. The role is responsible for 16 employees (both remote and in office) including: monitoring workflow, quality assurance, audits, and staying up to date with regulatory changes with CMS-EME and CPT codes. The role may require travel from time to various ProHealth Care sites for provider education/training and meetings. This is a hands on supervisor role which will be expected to jump in and help perform coding work when needed and act as a subject matter expert for staff.

Required Qualifications:


  • High School Diploma or equivalent required. Associate degree or higher strongly preferred.
  • At least 4 years of physician coding experience.
  • CPC or CCS certification required.
  • Demonstrated leadership skills.
  • Demonstrated strong time management and prioritization skills.

Preferred Qualifications: Education Qualifications: Compensation/Benefits: Instructions for Resume Submission:

ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.

For complete details and to apply please click on the following link, then click “Search and Apply for Job Opportunities” and search by the position title or Requisition #:

Direct URL link to posting to Apply Online:

Waukesha County:

ProHealth Care is located in Waukesha County (pop. 380,985) part of beautiful Southeastern Wisconsin. Waukesha can be found 15 miles west of exciting downtown Milwaukee, 60 miles east of Madison, 100 miles south of Green Bay and 100 miles northwest of Chicago, and hosts a variety of recreation opportunities combined with an array of cultural and sporting events.

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. EOE-Minorities/Females/Disabled/Vets.

Apply Online:

Release of Information Clerk/Analyst

Bay Area Medical Center


Bay Area Medical Center is a 99 bed hospital located in Marinette, WI.  Marinette is located on the east side of Wisconsin on beautiful Lake Michigan.  We are just one hour north of Green Bay.  We are opening a brand new, state-of-the-art facility in Summer of 2018.

Job Description:

Completes all  tasks related to release of medical information including maintaining request logs, updating status of requests and retrieving charts.  Knowledge of HIPAA rule is necessary to perform this role.  Aides in the achieving the departmental objectives.

Essential Functions:

  1. Logs all requests for information in Meditech and/or Epic timely and accurately.
  2. Responds to requests for information timely and accurately.
  3. Assures release requests and consent forms are valid prior to information being sent.
  4. Alerts HIM Director of possible litigation cases.
  5. Assists all customers with any issues; including filing patient concerns.
  6. Must be able to complete the physical, sensory and mental requirements of the position.
  7. Follows all facility and department policies.

Required Qualifications:

Knowledge of HIPAA and ability to determine validity of requests for information is strongly preferred.  One year of experience with releasing medical records is required.  Experience in the medical field with a good working knowledge of computer systems, medical terminology, typing ability (25 wpm) and filing.  Must have the ability to work in a team environment, effective communication skills and a commitment to customer satisfaction.  Customer service skills are essential.  Serves all customers without prejudice.  Professionalism, accuracy, dependability and confidentiality are essential.  Position requires close attention to detail, good organizational skills and independent decision making.

Preferred Qualifications: Education Qualifications:

High school graduate or equivalent.


Benefits include:

Short-term disability
Long-term disability
Life Insurance
Pro-rated PTO
Wellness Benefits

Apply Online:

Coding Supervisor

Western Wisconsin Health


Western Wisconsin Health is seeking a full-time Coding Supervisor.

Under the direction of the HIM Director, the coding supervisor plans, organizes, directs, and controls day-to-day operations of the coding department. They will provide developmental feedback, training & direction to coding. The coding supervisor will also assist providers in removing the barriers between clinical and coding languages to allow for more specific and complete documentation while following coding ethics and policy & procedures. They will provide leadership for process improvement and redesign to improve customer satisfaction, reduce costs, and/or meet departmental and institutional goals and objectives. This position will also foster an environment of teamwork and service excellence within the department and promote morale by effectively communicating goals, standards and needs of the department and organization. All of this is done to support the organization’s mission while living our values.

Job Description:


Daily Operations

  • Review workflow and processes and balance workload in coding department to meet targets
  • Ensure timely, accurate, and complete clinical data for billing, reimbursement, utilization, and patient information systems
  • Ensure proper staffing and distribution of assignments
  • Act as a resource for the coding staff as well as serves as a liaison in the organization to address coding related issues and questions and assist HIM director and Patient Financial
  • Services with questions or denied claims
  • Use coding systems to accurately code diagnosis and procedures for all inpatient, outpatient surgery, observation, ER, and other outpatient encounters
  • Work closely with finance to establish AR goals and maintain AR days at an acceptable level and track DNFB (discharged not final billed)
  • Monitor coding systems to ensure optimal performance, recommend upgrades or changes to current system, and participate in selection of new systems
  • Ensure records are coded within established guidelines and facility requirements while still maintaining quality
  • Oversee coding educational needs by preparing and completing materials for internal and external audits, regulatory changes, and other changes in medical advancements
  • Utilize coding/abstracting systems and ensure that appropriate computer systems are updated with the annual code changes and any other associated changes or updates
  • Monitor operating budget for the coding section
  • Provide leadership for process improvement and redesign to improve customer satisfaction, reduce costs, and/or meet departmental and institutional goals and objectives
  • Create consistency and efficiency in claims processing and data collection to optimize MS-DRG and APC reimbursement
  • Assist in denial management


  • Develop, implement and monitor policies and procedures, guidelines, and coding compliance plan for coding
  • Conduct internal chart reviews for all settings of selected patient records to address legibility, clarity, completeness, consistency, and precision of clinical documentation
  • Coordination and oversight of external chart reviews
  • Develop and manage peer/peer process
  • Assure codes are supported by provider documentation and initiates appropriate queries based upon other clinical documentation for accurate and reliable data collection and reimbursement in a manner that is compliant and efficient
  • Monitor changes and ensure compliance with the Office of Inspector General, Centers for
  • Medicare & Medicaid Services, and state and federal regulations

Documentation Improvement

  • Demonstrate understanding of clinical documentation requirements to ensure that the severity of illness, risk of mortality, and services provided are accurately reflected in the record. Serve as a resource on appropriate clinical documentation
  • Communicate documentation discrepancies and coding definitions to the physicians both written and verbally as needed to clarify clinical documentation in accordance to query standards and/or policies
  • Collaborate with and educate physicians, the multi-disciplinary team, patient care services, case management, coding specialists and other healthcare disciplines regarding coding, documentation guidelines, and clinical documentation issues
  • Conduct 1:1 educational sessions with physicians and other healthcare team members related to specific documentation requirements
  • Utilize computer systems effectively and maintains record of reviews completed, queries completed and outcome of physician response


  • With assistance from HIM Director, hire personnel, conduct performance evaluations, counsel employees in performance improvement, conflict resolution, disciplinary action, and coordination of employee schedules for adequate coverage
  • Coach and enforce staff on coding expectations and meeting goals related to quality, productivity standards and accuracy expectation
  • Promote morale by effectively communicating goals, standards and needs of the department and organization
  • Train new coders and assists with cross training in new areas
  • Participate in the performance improvement activities and attend in-service programs and other activities to promote professional growth and enhance knowledge in care documentation requirements
  • Attend and actively participate in staff meetings, participates in committees as requested
  • Assist with oversight of HIM Students going through coding/HIM internships/practicums
  • Other duties as assigned

Required Qualifications:

Western Wisconsin Health expects employees to understand and to incorporate the values of our organization in their day-to-day practice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

  • Bachelors of Science (B.S.) or equivalent degree from a four year college in Health Information Administration or an Associate’s Degree from a two year technical college in Health Information Technology
  • 3-5 years coding experience and supervision experience
  • RHIA, RHIT, or CCS credentialed; CCS-P or CDIP helpful

** Proof of Certification is required and must be keep current though out employment

* Proficient in ICD-10-CM/PCS, HCPCS and CPT coding systems and must have formal ICD-10 training education

** Proof of classroom and/or online completion required

  • Experience and proficient with inpatient, hospital outpatient and clinic HIM functions required
  • Experience in coding compliance program development and program leadership required
  • Knowledgeable regarding MS-DRGs, APCs, and official coding guidelines
  • Knowledgeable in medical terminology, A&P, abnormal lab results, disease processes, and pharmacology drug names
  • Knowledge of electronic health record systems for applying codes and/or checking codes for accurate assignment based on provider documentation
  • Familiarity with document improvement initiatives
  • Ability to manage conflicting priorities and handle multiple tasks/projects concurrently
  • Maintain the integrity of highly confidential business and patient information

Preferred Qualifications:

  • Experience with the leadership of, and demonstrated ability to cooperate with, regulatory, compliance, payer, quality assurance / performance improvement and disease management audit functions
  • Understanding of legal aspects of health information management and ability to maintain competency in all areas of HIM
  • Working knowledge of RHC (Rural Health Clinic) and CAH (Critical Access Hospital) regulations.
  • Demonstrated ability to work effectively with physicians and handle multiple tasks and educational activities
  • Excellent observation and decision making abilities
  • Ability to assess, evaluate, and teach all members of the care team
  • Ability to work independently and be self-directed
  • Ability to analyze, interpret and assimilate information from various sources
  • Demonstrated knowledge in using clinical information systems and office automation

** Epic Electronic health record (EHR) knowledge preferred
** Microsoft Office Suite

  • Knowledge of encoding/abstracting/grouping/compliance software
  • Strong communication (verbal and written), possess effective interpersonal skills, can work across departmental boundaries, facilitates problem resolution, and maintain a professional demeanor in difficult situations.
  • Possess enthusiasm and motivation to stimulate diverse individuals and groups
  • A high level of clinical skills required to participate collaboratively with all members of the care team. Strong critical thinking skills and exceptional ability to integrate knowledge

Education Qualifications:

Bachelors of Science (B.S.) or equivalent degree from a four year college in Health Information Administration or an Associate’s Degree from a two year technical college in Health Information Technology


Western Wisconsin Health offers employees a competitive benefits package that includes:

  • Insurance Plans
  • Health
  • Dental
  • Life
  • Accidental Death & Dismemberment
  • Vision
  • Supplemental options through AFLAC
  • 403(b) Retirement Savings Plan – All employees are eligible to participate in the savings plan. Through payroll deductions, you can elect to contribute on a pre-tax basis toward your retirement. We offer matching contributions for eligible employees.
  • Paid Time Off – Western Wisconsin Health employees receive generous paid time off for vacation, illness, and other personal matters.
  • Fitness Center Membership – Western Wisconsin Health wishes to encourage healthy lifestyle choices. In support of that objective, all current employees are eligible for a free membership to the Fitness Center.

Instructions for Resume Submission:

Please apply online. Contact Erin Benson at with any questions.

Apply Online:

System Supervisor Health Information Management

Agnesian HealthCare


Sponsored by the Congregation of the Sisters of St. Agnes, Agnesian HealthCare is a locally based, not-for-profit integrated healthcare system. More than 3,000 employees and physicians make up the backbone of Agnesian HealthCare.

Agnesian HealthCare is comprised of Agnesian HealthCare Enterprises, Consultants Laboratory, Fond du Lac Regional Clinic, Ripon Medical Center, St. Agnes Hospital, St. Francis Home, Villa Loretto, Christian Home & Rehab and Waupun Memorial Hospital.

The mission of Agnesian HealthCare provides compassionate care that brings Hope, Health & Wholeness to those we serve by honoring the sacredness and dignity of all persons at every stage of life. This mission guides everything we do as an organization. Working for Agnesian HealthCare, you will enjoy a rewarding career, a supportive staff of co-workers, a competitive salary and a comprehensive benefits package.

Job Description:

The system wide supervisor monitors the daily workflow, equipment maintenance, and training of new employees. Establish, maintain, and promote positive working relationships with HIM department and other departments. Evaluates current and future workflow and implements efficient processes. Coordinates all third party reviews of coding/MS DRG/ APR DRG changes. Maintains weekly, monthly, and quarterly quality productivity measures.

Work Hours: 8:00am-4:30pm

Required Qualifications:

3 – 5 yrs. supervisory experience, hospital preferred. Registered by the American Health Information Management Association as a Health Information Technician (RHIT). Hospital inpatient coding experience.

Instructions for Resume Submission:

Agnesian HealthCare is an EEO/AA employer committed to workplace diversity and inclusion. We encourage individuals of all backgrounds to apply.

Apply Online:

Remote Outpatient Coding Specialist

Health Information Associates

Job Description:

Headquartered in Pawleys Island, SC, Health Information Associates (HIA) is a privately held company and was founded in 1992 by Betsy Bailey, RHIA and Deane Beamer, MHA. Prior to 1992, Mrs. Bailey held Director of HIM positions at two (2) hospitals in Virginia. Mr. Beamer had over thirty (30) years of experience as an Administrator working in various hospitals throughout the southeast.

Since its inception, HIA has partnered with hundreds of hospitals nationwide to provide customized comprehensive coding compliance reviews and educational services as well as coding support. HIA has grown to become a highly respected provider due to its ability to adapt to industry changes while maintaining a cohesive and conservative approach. HIA’s attention to individual client needs, from the smallest critical access hospital to the largest healthcare corporation, has led to the type of long term and mutually beneficial partnerships it is fortunate to share with its clients.


  • Codes all requested outpatient acute care facility records using the most accurate and appropriate ICD-10-CM/PCS, and CPT codes in accordance with coding guidelines.
  • Abstracts, codes and assigns necessary demographic and clinical data elements required
  • Uses 3M encoder to ensure appropriate reimbursement.
  • Writes appropriate, non-leading queries.
  • Maintains quality and productivity according to client requirements.
  • Completes all I-10 education as required within established deadlines.
  • Commits to continually improving his/her coding skills by actively participating in all education sessions.
  • Reports to the Coding Services Manager.


  • RHIA, RHIT, and/or CCS
  • Minimum 3 years outpatient coding experience in an acute care facility.
  • I-10-CM/PCS training
  • Computer proficiency, able to research coding questions and utilize HIA’s internal educational resources.
  • High Speed Internet via Cable (no Satellite or wireless cell based)
  • Independent, focused individual able to work remotely.

Instructions for Resume Submission:

Apply Online:


Mid-Revenue Cycle Supervisor

Gundersen Health System


Gundersen Health System is where caring meets excellence through a comprehensive health network of wholly owned services and regional partners. It’s where nationally recognized quality meets dedicated, compassionate professionals, caring for patients in all stages of life.

Gundersen Health System is located in La Crosse Wisconsin, has nearly 7,500 employees, including more than 1,550 nurses, serve residents of western Wisconsin, southeast Minnesota and northeast Iowa. We are a dynamic healthcare organization anchored by a large, multi-specialty integrated practice and a Level II trauma and teaching hospital.

Job Description:

Gundersen Health System is looking for an experienced and knowledgeable Supervisor to oversee our Mid-Revenue Cycle Coding Services. The supervisor will oversee the daily operations of the professional services coding and charge capture/review staff.

Required Qualifications:

Work Experience:
3-4 years of healthcare experience including increasingly responsible assignments as a team leader, project manager, or supervisor.

License and Certifications:
Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) or Certified Coding Specialist – Physician Based (CCS-P) or Registered Health Information Technician (RHIT)
Valid Driver’s License (DL)

Preferred Qualifications:

Work Experience:
5-7 years of varied experience in professional services coding.

Education Qualifications:

Associate degree in Business or a health related field
Evidence of completion of ICD-10, CPT, and HCPCS training.

Bachelor’s degree in Business or a health related field

Instructions for Resume Submission:

Please visit our website to apply:

Gundersen Health System is an Equal Opportunity Employer.

Apply Online:

HIM Analyst – Enterprise Content Management

UW Health

Job Description:

Under the supervision of the HIM Supervisor – Enterprise Content Management (ECM), this position is responsible for review, development, and approval of all documentation tools used/displayed within the medical record, up to and including paper, computer generated, EHR direct entry documentation (including Smart Phrases, Smart Text, Smart Links, Smart Forms, Doc Flowsheets, Smart Sets, Order Sets, and Letters), and ancillary documentation systems that feed into the UW Health EHR. This position is the key contact and works closely with the EHR Implementation Teams, clinical, technical, physicians, and administrative personnel across UW Health while participating in the building and testing of the system content development. This position is responsible for ensuring smooth functionality between all systems. It is also the role of the ECM Analyst to determine what paper elements are not good candidates for the EHR and then to work closely with the Document Imaging Workgroup to set up scanning for those developed paper documents. As paper forms are eliminated, the ECM Analyst works with all clinical sites to develop downtime documentation tools as well as to maintain the Medical Records Forms Library on the organizational intranet. Ongoing/regularly scheduled review and update of paper documentation tools is required.

The role of this employee is to research and conduct analysis of state and federal laws, CMS and other regulatory requirements with regards to documentation in the medical record. Errors in documentation within the medical record can result in a negative legal/ risk management, patient safety, state and federal as well as regulatory accreditation outcome. The role of the ECM Analyst is to ensure all standards are followed, and it’s this position’s role to identify and bring forward compliance issues. Conducting thorough analysis of build and bringing noncompliant elements to the attention of the HIM Supervisor – ECM and Legal Medical Record Committees, when warranted. The incumbent is responsible for documentation, implementation and communication of system changes. This position is a resource to clinicians for the build and ongoing maintenance of system-level and personal documentation smart tools, working in close collaboration with the Senior Business Systems Analyst – ECM. In addition, this position is responsible for the ongoing management of the UW Health Forms and Electronic Content Database, quality assurance processes, addressing database problems, and serve as a resource to staff with regards to all review/approval and build of documentation tools via paper or any electronic method.

This position also coordinates, schedules and maintains minutes for the Legal Medical Record Committee, which is a subcommittee of the Medical Record Committee and includes members from Legal, Risk Management, Quality, IS and HIM, and meets on a monthly (or more frequently when needed) basis.

Work Schedule: 100% FTE, 40 hours per week. Monday- Friday 8:00 AM- 4:30 PM. Hours may vary based on the operational needs of the department.

UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Required Qualifications:

Education Minimum Training in areas of health information technology, medical terminology, personnel management, and records management normally acquired through two years of college level study.
Preferred Associate degree or college level study leading to a Registered Health Information Technician (RHIT) certification by the American Health Information Management Association or an associate degree in information technology
Work Experience Minimum At least two year experience with Electronic Medical Record (EMR) technology, larger project management/prioritization

Additional years of education such as Registered Health Information Administrator (RHIA), may be substituted for years of experience.

Preferred Previous Information Governance and/or HER Content management experience

Previous Release of Information experience

Licenses & Certifications Minimum
Preferred Registered Health Information Technician (RHIT) or Registered health Information Administrator (RHIA)

Epic Care Ambulatory certification

Epic Care Inpatient certification

Epic Release of Information certification

Required Skills, Knowledge, and Abilities

  • Advanced knowledge of medical terminology, anatomy, physiology and disease processes sufficient to clearly understand the content of medical records, understand the information needs of care providers and to translate these needs into operational systems
  • Extensive knowledge of inpatient and outpatient medical chart order
  • Advanced skills in information technology experience with demonstrated application knowledge in order to build/develop new content within the EHR, as well as to communicate with other technical professionals
  • Ability to identify documentation and medical record form(s) problems and make independent decisions within the scope of one’s job responsibilities
  • Effective leadership skills with ability to communicate in a clear and concise manner
  • Effective organizational, planning, controlling, scheduling and project management activities
  • Demonstrated success in developing and providing training programs
  • Strong oral and written communication skills with ability to maintain composure in difficult and complex communications with physicians and other professionals
  • Strong analytical skills to translate current system set-up and procedures into Health Link effectively.
  • Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information
  • Advanced knowledge of and ability to use computers including various software programs such as word processing, spreadsheets and databases
  • Operational knowledge of information systems to include paper-based medical records, computer supported clinical information, knowledge of chart tracking, incomplete chart processing and database applications
  • Knowledge of TJC standards, federal and state regulations and UWHC hospital policies and procedures governing and completeness, accuracy and timeliness of medical record documentation
  • Knowledge of indices and filing systems necessary to file, store, and retrieve records and information from paper and electronic record systems
  • Effective human relations abilities:
  • Ability to collaborate within alliances and promote teamwork
  • Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders
  • Details oriented and ability to be self-motivated to complete duties in a timely manner
  • Ability to work in a team environment and to collaborate with a variety of professionals
  • Techniques and problem analysis/ resolution skills
  • Ability to instruct and motivate employees and identify areas in need of improvement
  • Ability to work occasional off-hours schedules as required
  • Critical thinking looking at documents and or electronic information
  • Attention to detail with strong organizational skills – exceptional proofreading skills
  • Work on multiple tasks at any one time while maintaining high quality standards

Physical Requirements: Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.

Instructions for Resume Submission:

Apply Online:

Health Information Access Specialist

UW Health


Join our team and be part of the talent that makes UW Health the best work and academic environments.

Job Description:

The Health Information Access Specialist is responsible for advanced level problem solving, organizing, training, and communicating within the department.

This position is responsible for processing release of information requests for urgent, STAT, research, billing, patient use, and many other purposes. Release is performed by this person using multiple sources of media. This position also serves as the electronic health record external access support contact providing appropriate support and/or access to information while maintaining the utmost patient confidentiality, as well as supporting the contracted release of information vendor. The incumbent also manages the advance medical directive process of review and acceptance/rejection, scanning and acknowledging receipt of an advance directive via letter to the patient. Rejected documents may require staff to work with the patient to ensure accuracy of forms. This position approves, flags, and scans/indexes all verbal and exchange of information authorizations for UW Health. This includes working with the patient and their families, and ternal staff to ensure the document is valid prior to scanning it into the EMR. The incumbent provides medical record retrieval services to select UW health specialty care clinics. The incumbent is expected to make independent, on-the-spot decisions, which are typically in response to state statutes and federal regulations.

This position requires considerable amount of knowledge of Epic EHR (electronic health record) and Release of Information modules, and UW Health policies regarding privacy and security of protected health information (PHI), as well as excellent organizational, communication and interpersonal skills necessary to support the wide variety of customers both internal and external to UW Health. This is needed in order to ensure that the UW Health EHR and patient’s PHI remains secure while maintaining and/or releasing critical information to meet the organization’s mission of patient care, research, teaching and community outreach.
Work Schedule: Monday – Friday, 8:00 AM – 4:30 PM. This is a full-time position with 40 hours per week. Additional hours could be required to assist with department operational needs.

UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Required Qualifications:

  • Education Minimum High School Diploma or equivalent
  • Preferred Education in Health Information Management, Nursing Assistant, Medical Assistant, or other related field
  • Work Experience Minimum Two (2) years progressively responsible medical records management experience. Education in Health Information Management, or related field, may be substituted for years of experience.

Preferred Licenses & Certifications:

Minimum Preferred RHIT or RHIA, Certified Medical Assistant, Certified Nursing Assistant

Required Skills, Knowledge and Abilities:

  • Excellent verbal and written communication skills
  • Knowledge of indices and filing systems necessary to file, store, and retrieve information from paper and electronic record systems preferred (terminal digit filing preferred)
  • Ability to locate, read, interpret State and Federal (HIPAA) Statutes/Regulations regarding using and disclosing protected health information, advance medical directives, declaration to physicians, and other miscellaneous legal documents
  • Know how to respond to such documents and identify when urgent action is required
  • Ability to examine the record and verify patient identification
  • Ability to examine a form and determine its proper placement within the paper or electronic record
  • Ability to identify nonstandard forms and determine action required
  • Advanced knowledge of medical terminology, medical record format, content and medical documentation order
  • Advanced knowledge of anatomy, physiology and disease processes sufficient to clearly understand the content of the medical records, understand the information needs of the care providers, and to associate a medical condition with the standard exams and procedures
  • Detail orientated and ability to be self-motivated to complete duties in a timely manner
  • Excellent interpersonal communication and team skills in a complex organizational setting
  • Ability to react to frequent changes in duties and volume of work
  • Excellent internal and external customer service skills with the ability to remain calm, be patient and respond professionally to all requests
  • Ability to work in a team environment and to collaborate with a variety of professionals
  • Knowledge of and experience with conflict resolution techniques and problem analysis/resolution skills preferred
  • Knowledge of UW Health organizational structure preferred
  • Excellent technological skills sufficient to work on computers and scanners including various software programs such as Epic, all MicroSoft products, Adobe Acrobat, OnBase, with skills to manipulate multiple document formats
  • Ability to perform routine maintenance and adjust setting on the scanning equipment preferred
  • Ability to maintain patient and employee confidentiality.

Physical Requirements:

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be a negligible amount, a job is in this category when it requires walking or standing to a significant degree.

Instructions for Resume Submission:

Apply Online:

Health Information Technician 1

University of Wisconsin Oshkosh Student Health Center


This position is responsible for the operational management of health information services, medical coding/billing, and reception services for the Student Health Center. Knowledge of overall clinic operations, office policies and procedures, medical report preparation methods and procedures, state and federal regulations related to electronic medical records, HIPAA and privacy regulations, and proficiency with electronic medical records (EMR) software are essential to coordinate these functions.

Candidate should possess strong attention to detail, and high language, reasoning, and critical thinking abilities. Knowledge of medical terminology, statutes, administrative rules and regulations concerning the confidentiality of health care information, medical ethics, health facility organization, coding, billing, financial account reconciliation and insurance processes is required. Independent decision making abilities are required to identify problems and seek and implement solutions. Must be able to exercise sound judgement and discretion in a variety of complex situations, function well in a fast-paced environment, and be able to work on and prioritize many tasks simultaneously while responding in a compassionate, calm manner to meet the needs of patients, co-workers, and others.

After training, proficiency is required with PeopleSoft Student Information System, PyraMed Electronic Medical Record software and the Forward Health Portal. Candidate should be skilled in the regular use of Microsoft Word, spreadsheet and database software, and the use of internet, electronic mail, and EHR software. Strong oral and written communication skills, excellent organizational skills, careful attention to detail and the ability to work independently while handling a variety of tasks simultaneously are required.

Job Description:

Medical Record Duties (35%)

1. Maintain confidentiality and HIPAA compliance for all health records and related correspondence and/or communication. Monitors state and federal mandates regarding medical record confidentiality, reporting requirements and procedures for release of information and revises operational standards as needed.

2. Assign diagnosis and/or procedure codes, utilizing standard classification systems such as the International Classification of Diseases (ICD) in collaboration with providers.

3. Requests medical information from other health agencies/medical providers via phone, fax, and mail as needed in compliance with state and federal regulations and ensures all documentation is scanned into the EMR.

4. Follow statutory guidelines and other regulations to independently evaluate and respond appropriately to requests from individuals, families, legal representatives, insurance companies, healthcare providers or government agencies for the release of patient health information.

5. Working knowledge of college health service EMR to perform billing, coding and cashiering for patient visits.

6. Manually checks enrollment in Student Information System if not automatically populated in the EMR.

7. Labels Patient Alerts in the EMR as individual circumstances require.

8. Provides training and direction to health care staff regarding medical record completion, management and confidentiality requirements. Assists staff with EMR functionality and troubleshooting, technical support and reporting.

9. Updates clinical dictionaries in EMR software as needed.

10. Assist providers, medical informatics associate, and director in collecting health-related information.

11. Evaluates active medical files for both completeness and quality of documentation and monitors and manages accuracy of entries and updates to web portal scheduling software. Contacts providers and other health care staff as needed to remedy identified record deficiencies.

12. Mentors and delegates responsibilities to Student Employees as needed.

Front Office Organization, Medical Reception and Appointment Scheduling: (35%)

1. Answers telephones and assists walk-in patients requesting care. Assesses the nature and urgency of the patients’ medical need and notifies health care professionals of possible emergencies on telephone or in waiting room. Schedules patient per set scheduling guidelines determining the most appropriate visit type and timing of appointment to ensure optimal patient care.

2. Responds quickly and appropriately to emergency situations, e.g., cardio-pulmonary arrest, patient hostility, fire, patient and staff evacuation, etc. Participates in scheduled drills according to established policies and procedures.

3. Checks in patients and interprets SHC policies for students, faculty, staff, and visitors regarding fees, no shows, check-in times, etc. Responds to general inquiries regarding services, hours, patient care, and patient billing. Instructs patients on how to complete patient data forms, history forms, and consent forms both on paper and via web portal.

4. Determines eligibility for service, validates student ID, obtains and updates address, telephone, birth date, FPOS status and other pertinent records utilizing EMR and explains payment options to patients.

5. Creates group appointments and bursar charges for special events such as flu clinics, TB clinics, sports physicals, etc.

6. Monitors reception and patient waiting area to maintain an appropriate atmosphere.

7. Prepares the front office for the day’s business, including starting computers, and turning over phones.

8. Plans front office work schedules and assigns work to ensure coverage of all duties. Responsible for communicating with all areas of clinic regarding daily clinic business, changes, etc., and works closely with medical providers to ensure smooth and efficient operation during peak periods of activity.

9. Maintains protocols and policies for front office.

10. Does not supervise other staff, however may provide work direction to student employees.

Insurance Coding, Billing & Financial Recordkeeping Duties: (25%)

1. Possesses knowledge of ICD-10 and CPT coding for software, billing, and insurance purposes.

2. Verifies accuracy of medical ICD-10 and CPT codes on encounter forms.

3. Enters new and revised ICD-10 and CPT codes in the EMR.

4. Invoices charges on patient visit encounters within the EMR Billing Workplace, and responds to questions regarding patient accounts.

5. Audits coding and accuracy of charges in the EMR Patient Workplace (chart).

6. Submits and verifies the accuracy of claims for Family Planning Only Services (FPOS) through the Forward Health Portal.

7. Posts FPOS payments received. Attempts to recover maximum allowable charges for services. Posts payments and adjustments to student accounts through the Insurance Payment Workplace.

8. Updates pricing of goods and services as well as the EMR financial schedules.

9. Develops and prepare statistical and financial reports.

10. Sets semester eligibility and plan updates in Student Information System.

11. Counts cash and reconciles cash/checks and Titan Card dollar with EMR reports. Completes applicable deposit forms and daily deposit.

12. Processes daily payments as needed, corrects billing and coding errors.

13. Verifies accuracy of Bursar reports from the UWO Student Financials Department and the EMR Bursar report.

Miscellaneous Duties: (5%)

1. Handles sensitive information with discretion and confidentiality, responding to inquiries and complaints from patients, staff and the public.

2. Attends meetings, in-services, job related seminars, and other continuing education classes.

3. Participates in and contributes to quality assurance/improvement activities such as performing random audits of medical record documentation, monitoring the quality of patient care by reviewing patient documentation against clinical pathways or performing special projects as assigned.

4. Organize, update, and save documents to shared drive.

5. Helps orient and train new employees.

6. Perform opening and closing day procedures.

7. Compile utilization statistics.

8. Other duties as required.

Departmental Core Competencies:

1. Demonstrates empathy, caring, and understanding of students and their needs when seeking health care.

2. Continually seeks methods and opportunities to improve the quality of care delivered to students.

3. Anticipates, identifies and adopts to change willingly. Supports others in identifying potential solutions to work problems. Provides leadership in the areas of medical records and privacy of PHI (Protected Health Information).

4. Applies ethical and legal principles to the collection, use, and dissemination of medical information.

5. Develops skills and behaviors to manage multiple tasks and maximize work performance individually and as a team member.

6. Maintains appropriate standards of safety, hygiene and infection control for the Student Health Center environment.

7. Demonstrates the ability to sensitively, effectively and professionally interact with persons from diverse cultural, socioeconomic and professional backgrounds.

8. Interacts effectively and professionally with staff and all university departments assisting with students’ academic/athletic health care requirements.

Required Qualifications:

1. Minimum three (3) years of office experience, preferably in a medical setting.

2. Level of knowledge equivalent to that ordinarily acquired through completion of two year medical record technician course or credentialed as a Registered Health Information Technician (RHIT).

3. Experience with public speaking.

Preferred Qualifications:

1. Level of knowledge equivalent to that ordinarily acquired through completion of a four year health information management course or credentialed as a Registered Health Information Administrator (RHIA).

Instructions for Resume Submission:

Please visit the UW Oshkosh Human Resources website ( to apply for this job.

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