Quick Tips for Recruiting Staff Remotely

By Lauren Forbes, RHIT

With the recent changes in 2020, hiring companies and managers need to rethink their recruiting and interviewing processes. There are limited or no in-person interviews happening in current times. This can pose challenges as well as opportunities for interview candidates.

  • Challenges with remote interviews can vary depending on position, candidates and platform.
    • Remote interviews can feel less personable compared to in person. You may not be able to get a one on one connection with the interview candidates.
    • The platform used needs to be user friendly for the candidate and hiring team. If a phone call only, make sure the call is made on time and is in a good service area with no interruptions. If using a video platform make sure to have a quiet and clean area to take the video call in, download any necessary applications ahead of the interview and be familiar with the platform.
    • Potential distractions may result in being unable to concentrate on the interview. Open computer windows and cell phones should be closed or put away to avoid those distractions. If able to mute notifications, this should be done to avoid sounds that can be distracting.
  • There are also some benefits to remote interviewing.
    • Multiple members of a hiring team can be included, even if in multiple demographic regions.
    • Using technology can show the candidate’s knowledge of those systems. If necessary, screen share can be utilized to test a potential task of the associate.
    • Scheduling can be more flexible as the need to travel is removed and more time may be allotted for the interview as well. Time should be scheduled in between interviews to allow for reflection and notes on the interview candidates to be documented.
    • While potential distractions can be a negative in an interview, it can also be a positive if the interview candidate is constantly being distracted and not paying attention during an interview, it can give a preview of the potential distractions during working in the position. Are they checking their phone, looking around or being distracted in other ways?
  • Make the most of your interview.
    • Make sure you have time set aside.
    • Put away any distractions.
    • Get familiar with the platform used and be on time or early if able.
    • Invite appropriate additional interviewers for more feedback on the interview candidates.
    • Give yourself additional time after the interview to gather your thoughts, document any notes and provide feedback to the recruiting department as appropriate.

While the interviewing process may look different, your expectations for qualified and experienced candidates does not need to. As we live daily in a constant changing environment, we can adapt where we need to without sacrificing our needs for the business environment you are working in.


About the Author

Lauren Forbes, RHIT is the Senior Health Information Operations Manager at Ciox Health. She is an active volunteer on the WHIMA Membership Engagement Team. Lauren can be reached at: Lauren.Forbes@cioxhealth.com www.linkedin.com/in/lauren-forbes-4428b6130